Solutions-orientated IT Manager highly regarded for more than 10 years of progressive experience in implementing and supporting complex infrastructures and technical solutions for leaders in the industry.
Superior expertise with development methodologies, developer supervision and client relations. Motivational and influential manager, providing effective leadership in fast-paced, deadline driven environments. Track record of surpassing goals and expectations for quality, schedule and cost while working with leading-edge IT teams. Out-of-the-box thinker who thrives in collaborative environments, working across business and technical teams to increase profits and reduce costs through continuous improvements and strategic IT infrastructure planning.
Currently leading all DocuSign's Developer Support teams across Europe, Middle East, Africa and Latin America with an interest in building the most efficient and supportive workforce possible to help digitally transform the world. With experience in People Management, IT Consulting, IT Risk Management, Networks and App/Web Development.
Graduated from the German University in Cairo with a Bachelor's degree in Digital Media Engineering & Technology. Currently an enrolled Executive Masters of Business Administration (EMBA) candidate at Quantic School of Business and Technology, Washington DC.
Henkel - Team Manager, Technology & Projects Consulting
Managing the Technology & Projects consulting cluster. Having 3 teams rerpoting directly to me which are: Application Development, Chatbot Development & IT Project Management
Henkel - Deputy Team Lead, Technology & Projects Consulting
Leading the Technology & Projects consulting cluster. Having 3 teams rerpoting directly to me which are: Application Development, Chatbot Development & IT Project Management
Henkel - Global SharePoint Expert
Identify opportunities that may be addressed by existing and new SharePoint features as well as evolve the industry's best practices, act as a business solutions consultant for all business processes
Jul 2020-Jun 2021
Apr 2019-Jun 2020
Jul 2017-Mar2019
Bachelor of Science, Digital Media Engineering & Technology
The German University in Cairo, Faculty of Engineering - 2014
Creativity
Competence
Experience
Oct 2014-Jul 2016
Jul 2016-Jun 2017
Feb 2014-Jul 2014
Samsung EG - Infrastructure Engineer
Activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions.
PwC - IT Consultant (II)
Performing third party and other opinion-level services in response to service organization requests from customers for information about internal controls, business results and operations as well as assisting clients in optimizing their risk and internal control activities, including control effectiveness and optimization activities
Soliya CEC - IT Coordinator / Senior IT Coordinator
Provide remote technical support to participants in the sessions; Interact with participants in online video conferencing sessions and provide them technical guidance and walk them through solving problems as well as manage and maintain all servers and applications on premise
Diploma in Information Technology Management
Alison - Online Learning
PRINCE2 Foundation Certification in Project Management
AXELOS
Core Solutions of Microsoft SharePoint 2013 - Microsoft Certificate of Achievement
Microsoft
Diploma in Strategic Management
Alison - Online Learning
Information Security Foundation (based on ISO/IEC 27002)
EXIN
MTA: Microsoft Technology Associate in Infrastructure Security Fundamentals
Microsoft
ITIL® V3 Foundation Certificate in IT Service Management
AXELOS
Jul 2021-Present
DocuSign - EMEA & JPN Regions Manager, Developer Advisory & Support
Managing all developer advisory & support teams across Europe, Middle East, Africa and Japan. Providing support and consultancy services to developers who integrate DocuSign's products with their products through our APIs and SDKs
Executive Masters of Business Administration (EMBA)
Quantic School of Business & Technology, Washington DC, USA - 2023
